Shipping Policy

This Shipping Policy establishes the official set of rules, standards and obligations governing all order processing, inventory handling, packaging, logistics handoff, international transportation, customs clearance, cost allocation, delivery estimates, parcel tracking, address correction, delivery failure handling, lost parcel investigation and all other shipping-related activities for every order submitted on our website. All website visitors who browse product pages, add items to shopping carts, submit orders and complete payment transactions acknowledge that they have read, fully understood and voluntarily accept every provision contained within this Shipping Policy. This Shipping Policy forms an integral component of the overall service agreement between our operation and every customer, and operates alongside our Refund Policy, Privacy Policy, Customer Service Policy, Terms Of Purchase and Terms Of Use to create a complete framework of binding service rules. We reserve the right to revise, amend, update or adjust any section of this Shipping Policy as required by business changes, logistics partner updates, regulatory adjustments and operational improvements. Any updated version of this policy will be published directly on our website and take effect immediately upon publication. Any customer who submits an order after an update is published is deemed to accept the revised terms. Customers are responsible for reviewing the current Shipping Policy prior to placing each new order. Continued use of the website for ordering after a policy update constitutes acceptance of all changes.

The first section of this policy defines our standard order processing procedures. After a customer completes checkout and payment is successfully verified by our payment system, the order enters our warehouse processing queue. Our warehouse team carries out a series of standardized steps for every paid order, including verification of order details, inventory confirmation for each ordered product, visual quality inspection of items, picking products from storage locations, safe protective packaging, generation of shipping labels and handoff of the sealed package to our selected international logistics carrier. All of these warehouse operations will be completed within a window of 1 to 3 business days. It is critical to clarify that business days exclude weekends and all official public holidays observed by our warehouse and logistics teams. The processing timeline counts only working operational hours, and does not include waiting periods on non-working days. During high-volume promotional periods, seasonal shopping peaks and holiday sales events, total incoming order volume may rise sharply, which can create temporary pressure on warehouse resources. In these busy periods, we will allocate additional staffing and operational resources to minimize delays, and we make reasonable efforts to keep processing within our stated 1 to 3 business day window. We do not guarantee same-day shipment for all orders, and customers should account for the standard processing period when estimating arrival time for their purchase. After the package is handed over to the logistics carrier, our system generates a unique tracking identification number linked to the shipment. This tracking information becomes available to the customer, who can use it to view real-time transit status, route updates and delivery milestones through the logistics provider’s official tracking tools.

Next, this policy outlines our shipping cost and customs responsibility structure, which forms one of our core service commitments for global shoppers. Every product available for purchase on our website qualifies for global free shipping. There is no minimum order value requirement, no limit on the quantity of items purchased and no restriction based on destination country or territory within our supported shipping regions. Regardless of how many products a customer buys, or which worldwide destination the parcel is sent to, we bear all standard international logistics charges. These covered fees include warehousing handling fees, packaging supplies costs, international transit transport charges and final last-mile delivery fees. Beyond covering standard shipping expenses, we also fully assume all costs associated with international customs clearance for every parcel we ship. All import duties, customs taxes, regulatory clearance fees and any additional administrative charges levied by customs authorities in the destination country are our responsibility. Customers will never be asked to pay any customs-related charges, import taxes or extra clearance fees when receiving their order. The total monetary amount displayed on the checkout page before payment is the full and final amount the customer must pay for the order. There are no hidden fees, unexpected surcharges or follow-up payments required at any stage of the shopping or delivery process. This all-inclusive pricing model eliminates one of the largest concerns for cross-border online shoppers, removing the uncertainty of surprise customs bills that many international buyers encounter when ordering from overseas retailers. While we take full responsibility for all duty and tax costs, customers are responsible for confirming in advance that the products they order comply with local import laws and regulations in their destination region. If a package is detained, seized, destroyed or returned by local customs authorities because the ordered product violates local import restrictions, prohibited item rules or regional product regulations, we will not be liable for any losses, damages or refunds arising from this situation. It is the customer’s duty to verify local import rules before completing checkout.

This policy defines our estimated delivery timeline standards. Once the package departs our warehouse and transfers to the logistics carrier, the estimated total delivery time to worldwide destinations ranges from 6 to 12 days. This delivery estimate is calculated from real historical logistics data gathered over many shipments, covering the full journey: carrier pickup, international transport, customs inspection and clearance, regional sorting and final delivery to the recipient address. It is important to clearly state that this 6 to 12 day window is an estimated reference timeframe and not a legally binding guaranteed delivery date. International parcel movement is subject to many external, uncontrollable variables that can alter transit speed. These influencing factors include variations in customs inspection speed, sudden changes to customs clearance procedures, logistics route re-routing decisions made by carriers, extreme weather events, regional transportation disruptions, public health measures, holiday slowdowns in destination countries and security screening adjustments. We cannot take responsibility for delivery delays caused by these outside force majeure circumstances, and we do not offer compensation or refunds solely because a parcel arrives near the end of the estimated window or experiences a minor delay due to external logistics factors. However, our team maintains active communication channels with our logistics partners. When a customer reports unusual tracking status, extended transit stagnation or suspected delivery issues, inquiries can be submitted through our Contact page. Our support team will coordinate with the logistics carrier to investigate the parcel status and provide updates to the customer whenever possible.

Rules for shipping address accuracy and address modifications are detailed in this section. When placing an order, customers must enter complete, accurate and valid recipient information. Required details include full recipient legal name, detailed street address, apartment or unit number where applicable, city, state or regional administrative division, postal code and active contact telephone number. Incomplete, misspelled, outdated or false address information creates a high risk of delivery failure, misdelivery, parcel return or permanent loss of the package. Any negative outcomes and losses stemming from incorrect address information entered by the customer are the customer’s responsibility. If a customer discovers that their shipping address contains errors immediately after submitting the order, they must send an address change request through our Contact page as quickly as possible. Address edits can only be processed if the order has not yet been packed and handed over to the logistics carrier. Once the package enters international transit, address modifications are no longer possible. We will not be responsible for delivery failures and associated losses that occur when address changes are requested after shipment.

This Shipping Policy covers procedures for handling abnormal delivery scenarios. If the logistics carrier attempts delivery multiple times and cannot complete handoff due to the recipient being unavailable, refusal to accept the package or invalid address, the parcel may be returned back to our warehouse. After we receive the returned shipment, our team will inspect the condition of the items and handle the situation in accordance with our Refund Policy. If a customer receives a package with visible outer packaging damage, crushed contents or damaged products inside, they must capture clear photographs of the exterior packaging and damaged merchandise immediately upon receipt. The photos and a support request can be submitted via our Contact page to initiate a damage claim review. Our team will examine the evidence and determine appropriate resolution options following our official after-sales standards. When tracking information shows the parcel has been marked as delivered by the carrier but the customer has not received the package, the customer should first check with neighbors, building management, parcel lockers and local postal facilities to confirm whether the item was left in an alternate secure location. If the package cannot be located, a lost parcel investigation request can be submitted through our Contact page within a reasonable timeframe after delivery status updates. We will collaborate with the logistics provider to conduct a trace investigation and resolve the issue per our established policies.

All monetary transactions related to shipping services on our website use United States dollars as the single standard currency. Any questions, concerns or requests for clarification regarding the rules laid out in this Shipping Policy may be submitted through our Contact page. We maintain a consistent, transparent shipping framework built around our commitments to global free shipping, full duty and tax coverage, standardized order processing and reliable international delivery. We will continue working with trusted logistics partners and refining our shipping operations to deliver a dependable, stress-free international shipping experience for every customer who shops with us.