Refund Policy

This Refund Policy sets out the official, binding rules governing return eligibility, return submission procedures, returned product inspection standards, refund calculation methodology, refund processing timelines, payment reversal workflows, order cancellation procedures, damaged item resolution, defective product handling, non-refundable situations and every other after-sales return and refund related service for all merchandise sold on our website. Every customer who completes a purchase transaction on our website acknowledges reading, understanding and accepting all terms of this Refund Policy. This policy works together with all other official website policies to create a complete after-sales protection system. We retain the right to update, revise and adjust the content of this Refund Policy in response to operational developments, industry best practices and applicable regulatory requirements. Any revised version of this policy will be published on our website and take effect immediately upon publication. Customers are required to review the latest Refund Policy before submitting any return or refund application. Submission of a return request after a policy update means the customer accepts the revised terms.

The first core provision establishes our return eligibility time limit. We provide all customers with a 60-day return window. This 60-day period begins counting on the date the logistics carrier’s tracking system marks the parcel as successfully delivered to the customer’s shipping address. Within this 60-day valid return window, customers who are not satisfied with their purchase, find the product does not match their expectations or have a change in their personal needs for the item may submit a return request through our official Contact page. We respect every customer’s personal shopping experience and purchasing decisions, offering a generous window to receive, test and evaluate their phone case or tech accessory. It is very important to note that all return requests must be formally submitted within this 60-day timeframe. Any return application sent after the expiration of this return window will automatically become invalid, and we reserve the right to reject all late return requests without exception. There are no extensions to this return period outside of the rules written in this policy.

Next, this policy defines the required condition standards for returned merchandise, which act as the baseline requirement for approving full refunds. All items sent back to us must remain unused, unopened, undamaged and in their original state. All original retail packaging, product inserts, protective wrapping, included accessories and product labels must be returned together with the main item. The product cannot show scratches, scuffs, stains, discoloration, tearing, deformation or any signs of wear from use. Items cannot have been modified, altered, painted or physically changed in any way by the customer. Products that have been used, damaged, contaminated or stored improperly so that they lose their original resale condition will not qualify for full refund approval. Our returned goods inspection team will perform a thorough manual review of every returned package once it arrives at our facility. The inspection covers product physical condition, completeness of packaging and accessories, signs of use and any damage to the item. The final judgment from our inspection team is the sole standard to decide whether a return meets the requirements for full refund. If inspection confirms the product meets all return conditions, we will approve the customer’s return and refund request. If inspection finds the item has been used, damaged, missing parts or incomplete packaging, we may reject the full refund request. In some cases, we may offer a partial refund proportional to the level of damage, or we can arrange to ship the item back to the customer at the customer’s own shipping cost.

This section explains the step-by-step return application process. All return requests must be initiated through our website’s Contact page message submission form. Return requests sent via social media, third-party messaging platforms or offline channels are not accepted and will not be processed. When submitting a return request, customers must provide accurate order number, product name, quantity being returned and a clear written explanation of the reason for return. Customers are also required to upload real photos showing the current condition of the product as supporting evidence. After receiving the return application, our customer service team reviews the request to verify whether the return falls within the valid return window and meets basic eligibility rules. If the application qualifies, we will send official return authorization instructions to the customer. These instructions include our designated return receiving address, a return reference identification number and detailed packing guidelines for sending back the item. Customers must carefully follow these instructions when repackaging the product, attach the return reference number on the outside of the return parcel and select a trackable courier service to ship the item back. Customers must retain the return shipping tracking number and delivery proof for their own records. We are not responsible for loss, damage or delays to the return parcel during return transit caused by poor packaging or selection of an unreliable courier by the customer. Return packages sent without valid return authorization numbers will not be accepted or processed by our warehouse, and any risks of lost parcels for unauthorized returns fall entirely to the customer.

This policy covers refund processing timelines and refund payment rules. After our warehouse successfully receives the returned package and completes the product inspection confirming eligibility for refund, we start the refund processing procedure. All refunds will be fully processed within 5 to 10 business days. Business days exclude weekends and official public holidays, and the refund processing timeline is calculated based on working days for our finance and after-sales teams. Refund funds will be routed back through the original payment channel used by the customer at checkout, returned to the same payment account. We cannot guarantee the exact moment funds appear in the customer’s account, because the final arrival of money can be delayed by internal processing rules of payment processors, banks and card issuers. These delays related to third-party financial institutions are outside of our control, and we will not be liable for compensation for these hold times. All refund calculations and settlements use United States dollars as the standard currency, matching the transaction currency used when the order was placed. The refund amount for fully approved returns equals the total product price paid by the customer at checkout. Since we bear all shipping costs and customs duties for the original outbound shipment, these service costs will not be deducted from the customer’s refund amount when a full refund is issued. In partial refund situations triggered by product damage, missing accessories or other customer-related issues, the refund value will be calculated fairly based on the remaining value of the item after inspection. Customers can choose to accept the partial refund offer or decline and arrange to have the item returned to them.

Special handling rules are defined for defective merchandise, transit damage and items that do not match the website description. If a customer receives a product with manufacturing defects, damage caused during international shipping, or merchandise that differs materially from the description shown on our website, the customer may submit a damage or defect claim through our Contact page immediately after receiving the parcel. Clear photos of packaging and product damage must be provided as evidence. After verification by our team, customers can choose either a full refund or a free replacement product. For defective items, we waive the strict unused condition requirement, because the issue originates from product manufacturing or transit damage rather than customer use.

Order cancellation rules are outlined in this section. Customers may submit an order cancellation request through our Contact page at any time before the order is packed and shipped out of our warehouse. Once we receive the cancellation request, our team will check the real-time status of the order. If the order has not entered the shipment workflow, we will cancel the order and complete a full refund as quickly as possible. After the package has been handed over to the logistics carrier and entered international transit, orders cannot be intercepted or cancelled. In these cases, customers must wait until they receive the parcel and then follow the standard 60-day return procedure if they wish to return. We also reserve the right to actively cancel abnormal orders, including orders with obvious pricing errors, out-of-stock inventory, suspected fraudulent transactions, invalid customer information and high-risk orders. When we cancel an order on our own initiative, we will complete a full refund to the customer’s original payment account.

All return and refund operations are managed according to standardized, impartial rules. Every return application is judged using our official written policy and physical inspection results. We do not alter policy terms or give preferential treatment to individual customers. Customers with disputes or questions about return and refund decisions can submit feedback through our Contact page to request a secondary review of their case. Our core principle is to maintain fair, transparent after-sales service and protect the legitimate shopping rights of every customer who buys from our website.